FAQ
Brand and Products
FAQs
Elvyns is all about French elegance and Arabic traditions, presenting unisex perfumes, made from top-quality materials.
You can find our products on our own websites or at some selected shops.
The birth of Elvyns is inspired by the rich heritage of Arabic traditions and French refinement combined in crafting unique unisex fragrances.
Absolutely! Sustainability is placed at the heart of our mission. We use eco-friendly materials and cruelty-free practices in our production.
Elvyns, as a cruelty-free brand, absolutely does not perform any form of animal testing
Some of our collections are totally alcohol-free, in particular inside our Arabic Bakhoor line.
Yes, we provide sample kits to customers so that they may try our fragrances before they buy the whole bottle.
Your own preferences plus the type of your skin and the notes of the fragrance will determine that.
Our perfumes do last a very long time.
Shipping and Orders
FAQs
Shipping time varies from location to location. For place inside UAE, between 2-3 business days depending on the area of delivery. For destinations anywhere else in the world, it takes 7-14 business days.
Yes, we do have express shipping options when checking out for extra charges.
Of course, you can! You will receive your tracking details through email once we dispatch your order.
You should contact our customer care within 48 hours after receiving the package and we’ll assist with a replacement or refund.
Care and Usage
FAQs
Keep your perfume away from direct sunlight in a cool, dry place to preserve its quality.
Yes, we do have express shipping options when checking out for extra charges.
Apply on pulse points such as wrists, behind the ears, and neck for optimal effect.
Special Services
FAQs
Gift wrapping service is available at checkout for elegant and simple gift wrapping.
This service of engravings is available for a few select products. Please go to our website for more details.
Yes, we design special gifts in custom packages specifically for your requirements.
Currently, our entire focus is on these curated collections, but there is a possibility that we may offer custom options in the near future.
Bakhoor and Home Fragrance
FAQs
Bakhoor considers the Arabic incense, usually burnt for enhancing a home fragrance, as well as a ceremonial method.
Place a Bakhoor piece on a hot charcoal or electric incense burner.
Yes, we design special gifts in custom packages specifically for your requirements.
Yes, natural wax and sustainable materials.
Candles burn for about 40-60 hours, depending on their size.
There are no harmful effects on pets as the Bakhoor made is from 100% natural ingredients, but it would be advisable to maintain good ventilation and keep anyone away from the smoke.
A piece may burn from 20 minutes to 30 minutes depending on its size and the kind of burner used.
Without doubt, we offer reed diffusers for suffusing spaces with scent in the house collection.